Frequently Asked Questions

  • Will you talk to my owners if they have questions about their statements?

    Once onboarding is complete, and we’re past the stabilization phase, we’re happy to step in from time to time if it helps, but keeping up personal relationships with your owners and tenants is an important part of your business. Instead of fielding questions directly, we empower you with all the information you may need to clearly communicate with your owners and tenants.

    That said: We’ve seen the number of questions from owners reduce significantly within 60 days of getting started with Proper :)

    1. Do you speak to my tenants or vendors?
    2. How involved are you in the move-in/move-out process?
    3. How do you handle non-digital transactions on our behalf (mailed invoices, checks, etc.)?
    4. How do you handle security and private data?
    5. Do you do our taxes?
    6. How long have you been in business?